Norfolk, VA bulk waste pickup: schedule, booking and rules

Who can request city of Norfolk bulk pickup?

Norfolk’s Waste Management customer service page describes scheduled removal of appliances, mattresses, furniture and other items too large for the household trash container. The service follows the normal trash collection day. It does not work as an automatic monthly sweep that collects whatever appears beside a cart.

For an apartment, condominium or HOA, ask who provides the property’s trash service. Confirm the address and collection arrangement with Norfolk Cares at 757-664-6510 before moving bulky items to a public curb. Waste Management customer service can check which service applies to your property.

If you are organizing a cleanout for someone else, get the property’s collection details and item list first. Keep household waste separate from materials generated by a paid contractor, and do not assume a booking covers an entire renovation. Describe anything unusual when you contact the city.

Find your Norfolk VA bulk pickup day

Use the official Collection Schedule Search to look up the address, or ask customer service to confirm your regular trash day. Then make a separate bulk request. An address lookup can help identify the route day; it does not reserve a place for your discarded furniture.

Requests must arrive by 3 p.m. the day before pickup, according to customer service. Book earlier if possible so you have time to resolve an address or item question. If your normal day falls near a holiday, check current city instructions rather than carrying forward last week’s schedule.

Norfolk’s Requests page warns that bulk service can be delayed. It says scheduled loads not collected will be picked up the following week and asks residents to remove uncollected items from the curb if possible. Keep your request details and report a missed service promptly.

How to book Norfolk bulk trash pickup

1. Start at Norfolk Waste Management and follow the MyNorfolk platform or mobile app link.
2. Choose the bulk waste request and supply the collection address and contact information requested.
3. List the items and estimate the total pile volume. Identify tires, appliances, glass and other materials needing preparation.
4. Submit by 3 p.m. the day before your collection day and save the request details.
5. Alternatively, call 757-664-6510. The Waste Management page lists phone service on weekdays, 8 a.m.–4 p.m., excluding holidays.
6. Prepare and place only the approved items within the permitted set-out window.

If your list changes, contact the city rather than adding an unreported load at the last minute. Ask whether the request needs updating and whether any extra collection fee applies. This is particularly useful when a moving cleanout grows beyond the furniture you originally planned to discard.

Bulk trash pickup in Norfolk: what is accepted?

The city collection PDF lists televisions and small electronics for collection, while How Do I Dispose Of...? directs all e-waste to the transfer station. Confirm your device’s route with Norfolk Cares at 757-664-6510 before booking or traveling. Other listed household items still require preparation and must fit the collection limits.

Set-out times and placement rules

The General Set-Out Rules allow bulk items at the curb from 5 p.m. the day before collection until 7 a.m. on collection day. Keep items clear of vehicles, trees, poles, mailboxes, fences and low wires so the truck can reach them.

Do not put the load out before booking. Norfolk says unscheduled bulk waste can receive a Notice of Violation. For a notice you receive, ask Norfolk Cares at 757-664-6510 what correction, deadline and charge apply. City guidance.

Secure glass before collection. The city guide requires wrapped windows or mirrors with glass secured against spillage, while its disposal page gives taping or boxing instructions for glass doors and windows. Tell staff exactly what you have and follow their preparation advice for that item. City guidance. Disposal instructions.

Keep appliance interiors free of rubbish, as the set-out rules require. The collection PDF excludes A/C refrigerants from collection. For equipment containing refrigerant, ask Norfolk Cares at 757-664-6510 how to prepare the appliance before booking; this guide does not infer a removal or certification requirement.

Pile limits, tire allowances and fees

Standard bulk loads are limited to three cubic yards per collection and twelve collections per year under the set-out rules. The collection guide illustrates three cubic yards as a pile three feet high, three feet deep and nine feet long. Measure the whole load before requesting pickup.

The city’s set-out rules associate fees with special collections, and its guide warns that charges may apply above the volume limit. Ask Norfolk Cares at 757-664-6510 for the applicable charge and approval before putting out a larger pile. No fixed excess-load price is quoted here.

Regular refuse service also has a disposal charge included in the monthly public service bill, as explained by customer service. This guide does not describe the annual bulk allowance as universally free. A booked standard load and an oversized special collection may be treated differently.

Tires have their own limit: four non-commercial-sized tires on a collection day and twelve in a year. The collection PDF specifies passenger tires without rims. Do not treat the remaining space in a bulk pile as permission to exceed the tire allowance. City guidance.

Keep yard debris and contractor waste separate

Under the yard waste rules, normal yard material is collected on the regular trash day in clear bags or properly cut and tied bundles. The published standard is up to twenty bags, each no more than forty-five pounds, or twenty bundles, subject to the city’s size rules.

The Requests page says more than twenty bags requires a bulk request. Contact the city before assuming a large seasonal cleanup will be taken with ordinary weekly yard waste. Explain whether the material is leaves, branches or a mixture and ask how to arrange it.

Lawn services and contractors are responsible for removing the yard waste they generate. When hiring someone, agree on removal before work begins. Keep their debris distinct from household furniture so your bulk request does not appear to cover an unrelated contractor load. City guidance.

Report a missed bulk pickup

Report service problems within twenty-four hours following collection day through the options on Norfolk’s Requests page. Include your collection address, the scheduled day and the request details. Explain whether the whole load remains or only certain items were left.

Norfolk’s published delay instructions say an uncollected scheduled load will be collected the following week; remove it from the curb if possible. Ask staff whether your specific request is delayed or rejected and when to put the items back. Do not assume a second booking is necessary until staff advise you. City guidance.

For an unsafe or dumped load that you did not place, contact Norfolk Cares and describe the location and circumstances. Keep that report separate from your own bulk request. A photograph can help explain the obstruction, but do not handle unknown hazardous material to obtain one.

Transfer station, hazardous waste and reuse options

The city Requests page lists the Norfolk Transfer Station at 3136 Woodland Avenue, open to residents Tuesdays and Saturdays from noon to 4 p.m., with proof of Norfolk residency. Confirm the material before traveling; a transfer station is not permission to bring every rejected curbside item.

For electronics, How Do I Dispose Of...? says Norfolk residents can use that station free of charge, with a five-item limit per visit. E-waste must arrive in a personal vehicle; commercial e-waste is excluded. Remove personal data before handing over a device.

The same city page directs household hazardous waste to the Norfolk SPSA Transfer Station and identifies lithium batteries as hazardous waste. Keep batteries, paint, fuel and chemicals out of the bulky load. Check acceptance before transporting mixed or unlabeled containers. City guidance.

Before discarding usable furniture, consider offering it for reuse or contacting a donation organization. Confirm that someone wants the item and can collect it before canceling your city request. For a damaged item, describe its condition honestly and arrange a legal disposal fallback if reuse is unsuccessful.